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TAVIE has been selected to present a scientific poster at the upcoming 2019 Connected Health Conference in Boston, MA.

Our 360Medlink team joins other innovative companies in showcasing significant projects aligned with the conference theme: Designing for Healthy Habits and Better Outcomes.

Our scientific results highlight the benefits TAVIE provided to a vulnerable US population living with HIV, notably improving health behaviors, re-insertion into care, treatment adherence, and patient satisfaction.

Learn how TAVIE Red helps improve patients’ lives.
Join us in the exhibition hall on October 16 and 17, 2019!
  • Ezzat Saad, MD, MSc, PhD | Chief Medical Officer/Head of Operations, 360Medlink Inc.
  • Paul G. Loberti, MPH, Administrator of Medical Services, Director HIV Provision of Care & Special Populations Unit, RI Executive Office of Health and Human Services
  • J. Manasse Theagene, MSc. MBA | CEO & President, 360Medlink Inc


Press Release

360Medlink announces the first cancer indication for its TAVIE virtual coach platform.

May 31, 2019

TAVIE is a clinically validated treatment companion app that optimizes patient engagement and treatment adherence. For the past eight years, the TAVIE platform has successfully impacted the lives of people with chronic conditions as evidenced by 90% patient satisfaction, 87% peer referral and a significant increase in adherence. 360Medlink is now releasing TAVIE-cancer, bringing the same value to patients living with oncology conditions.

The TAVIE platform provides interactive, personalized, and evidence-based coaching intervention to improve patient outcomes. The provider portal, TAVIE-PRO facilitates care coordination, remote monitoring, access to real-time data and population health management. Current health care organizations using TAVIE highly value its holistic approach to the patient’s positive care experience and self-efficacy, in addition to care providers enhanced satisfaction.

For additional information on the platform, please visit us at or contact us at To contact us for a potential follow up media article, please email

About 360Medlink:

360Medlink is a software company specialized in healthcare. We focus on scientifically tested digital health solutions that bring considerable value to patients, providers and payors. We serve a variety of clients from pharmaceutical/biotech companies, government agencies and healthcare organizations. Our products help improve the lives of patient populations with high unmet needs, such as elderly and vulnerable communities, and from chronic therapies to rare diseases. Through the years we have built unique expertise in healthcare technology and continue to expand strategic partnerships in the international healthcare ecosystem. Today the 360Medlink proprietary platforms serve as catalyst to propel a variety of digital innovations in healthcare.




For over two decades, AFDET has organized an annual scientific congress on therapeutic education in Paris, France, providing an effective forum to French experts and health professionals.

This was a  perfect opportunity to show off the many benefits of TAVIE!

Claire Kamoun (pictured above), our Executive Director of Patient Innovations and President of Medclinik, demonstrates our newest product TAVIE RED, the world’s first clinically validated virtual coach platform, which now supports gamification and rewards to enhance its already robust functionality!




We are thrilled and delighted to announce that 360Medlink has been honoured as the winner of the Medtech’s Patient Engagement Innovation Award 2018!  Another big win for the TAVIE platform!

TAVIE is the worlds first clinically validated intervention technology to feature a virtual coach.  It represents a significant step forward for people living with chronic conditions, through fostering patient engagement, ensuring treatment adherence, and forming sustainable healthy behaviours.



Innovative company, 360Medlink is setting up on the French market with its subsidiary MedClinik and in particular its virtual nurse TAVIE. World Director of Patient Programs, Claire Kamoun tells us more.

Full article can be found here at:

MedClinik Interview with Capital Magazine

Our very own, Claire Kamoun, discusses how the app both optimizes the treatment and morale of those living with a chronic condition.



Recently, I have started on a trial of the new TAVIE app.
Below are details of the app from an interview with Claire Kamoun, Director of Patient Engagement for TAVIE.

What do you hope to accomplish with this new app?

This innovative mobile application is intended to be a journey companion for people living with HIV. The app is designed to increase patients’ engagement with their care journey and adherence to their medication. Through interactive individualized coaching, the goals of TAVIE-HIV is to enhance empowerment and skill development to help users become more self-efficient in dealing with the daily situations tied with living with their condition and medications.

Besides HIV what other illnesses does Tavie assist with?

TAVIE is the first clinically validated Virtual Nurse and is based on over 8 years of research and clinically validation by the Montreal teaching Hospital chair on new Nursing practices. TAVIE-HIV was the first off a portfolio of application designed to support patient living health health conditions. Other portfolio items include Cardiology, Transplant, Post-operative pain, Type 2 Diabetes, Lymphedema, and Lifestyle coaching for disease prevention. More indications are currently being developed and undergoing evaluation.

Describe how Tavie works?

TAVIE is a multimodal interactive and personalized coaching application. At the heart of every TAVIE is the Virtual Coach that guides patients through an individualized and interactive educational process to improve their skills set, motivation engagement. In addition, TAVIE features a range of complementary features that together participate into profiling users, offering them reminders, motivational coaching and reinforcement specific to their own experience using trackers, risk detection self-evaluation, self-declared symptoms diary. Lastly TAVIE includes a section with daily ressources such as an interactive Virtual Library, instant contacts to ask for help and soon an interactive map to locate ressources in their environment.

Why an app?

The prevalent use of smartphone is allowing a new level of support to patient where they get education, motivation and connection to their care journey right at their finger tips. That opportunity was made clear during a first real life deployment where patients acclaimed ease of use and accessibility as important part of support initiatives.

With the use of mobile phones we are able to further increase the level of support to users by using the phone native features such as phone call, geolocation, pictures. Lastly by being able to access TAVIE when ever and where ever most convenient for them, we are able to offer patient more privacy.

What has been involved with your trials so far?

Since 2008 TAVIE has been the subject of over 15 publications from proof of concept to qualitative studies and randomized controlled trials, looking at the sustainable impact on patient health behavior of TAVIE compared to standard of care.

TAVIE is a solution that can answer the need of HIV population in different countries.By tailoring the coaching content to the different cultural, ethnic, language and literacy needs of the populations, TAVIE is easily adaptable to different population.

TAVIE was already deployed in 2016 in three European countries to support patient with type 2 diabetes and further deployment are planned in Europe for 2017

What sets Tavie apart from previous companies trying to remind you to take your meds. i.e. why not just set an alarm?

TAVIE is a full interactive solution to sustainably improve patient skills, health behavior and overall experience. Although it includes smart reminders, which have only shown short term efficacy, TAVIE goes beyond. It targets and individual understanding of the underlying barriers of behavior change and offers interactive technology to support patients to overcome these barriers. TAVIE is a unique solution that is at the crossroads of scientific research, clinical validation and innovative technology.

Moreover the TAVIE Platform also includes an integrated solution for Physician remote monitoring, “TAVIE-Pro” and application for caregiver and family members, “TAVIE-Care”.

For more information on TAVIE and the new app, you can go to




José Côté is Principal Scientist and Professor in the Faculty of Nursing at the University of Montréal. She is also the holder of the Research Chair in Innovative Nursing Practices.

José is a founding member of the team that created TAVIE , a virtual nurse intervention program to support people with chronic conditions. TAVIE won a Care Challenge award in 2012 as part of the Connecting Nurses program. To celebrate the fifth year of success of the program we sat with José to discuss about her initiative and its evolution, as well as how winning the Care Challenge gave a boost to TAVIE’s development and helped disseminate this approach in the global nursing community.

Can you tell us about the TAVIE program and how it has evolved to help support patients with chronic conditions?

TAVIE is the French acronym for Traitement, Assistance Virtuelle Infirmière et Enseignement (Treatment Virtual Nurse Assistance and Teaching) and it also translates in English as ‘your life’. It’s a virtual nursing intervention and an innovative information technology platform.

The aim of TAVIE is to provide tailored real-time support to people living with chronic health conditions. It consists of different web-based interventions, but always at the center of TAVIE is a virtual nurse who helps patients to manage their health condition. The nurse supports the development and reinforcement of skills and self-education, and ensures that the patient is active in the process. So, in effect, the virtual nurse is a guide, a care partner and a mentor who empowers the user to take charge of their health condition.

Together with our clinicians we try to predict the patient’s trajectory in terms of the content that we offer. So if a patient has a strong intention to change his behavior, he will have a different intervention from someone without any intention of changing it. We will work differently with him.

You started with TAVIE-HIV. Can you tell us about some of the other conditions the platform is now being used for?

Using a diverse team of clinicians, computer scientists and media professionals, we started developing TAVIE in 2005, with the first program launching in 2007 to help support HIV patients with self-management of antiretroviral medication to improve adherence. We then adapted it to develop TAVIE-Women to respond to the particular needs of women living with HIV.

These were the precursors to the many TAVIE programs we now have that relate to medication adherence, such as TRANSPLANT-TAVIE to support kidney transplant patients and TAVIE@COEUR for people with heart problems. We also have TAVIE en Santé to promote healthy behaviors such as healthy eating, physical activity and smoking cessation, and to reduce the risk of cardiovascular disease and diabetes among people living with HIV.

In all we have so far created 12 interventions, with some still under development or evaluation – other disease states include epilepsy, genital cancer, chronic pain and Parkinson’s disease.

The program has been upgraded over the years in line with new technology, but the virtual nurse has always remained at the center of the intervention. We hope to keep developing new programs in order to offer self-care support for people living with all types of chronic conditions.

Can you share with us some key results on the impact that TAVIE has on patient adherence and outcomes?

For example, with VIH-TAVIE, our clinical studies show a 98% patient satisfaction rating and a clear indication that the program has helped to improve adherence rates. Patients say that the intervention helps them to take their medication as recommended. Even among groups where adherence is already high, we are finding that TAVIE can help them to continue to increase their adherence.

A study of the success of the SOULAGE-TAVIE program showed promising results in improving postoperative pain-related outcomes.

What else do patients say about the program and its benefits?

In general, patients appreciate the accuracy and the quality of information provided. They also report reassurance about side effects, better ability to adapt to their medication and a more positive attitude toward their medication, as well as other emotional benefits such as not feeling so alone.

In short, they feel better equipped to manage their condition and their medication themselves.

What would you tell your colleagues from all around the world about Care Challenge and Connecting Nurses?

Winning the Care Challenge award in 2012 played an important role in our work and in the development of new collaborations for us. TAVIE has become more and more visible in the field of chronic disease management. Care Challenge allowed us to spread innovative nursing ideas all over the world and to expand our work and impact. Since 2012, we’ve gone on to create numerous other projects and win additional awards.

Connecting Nurses has opened a lot of doors for us and we’d certainly encourage other health professionals around the world to submit their projects to the Care Challenge website. With Care Challenge, we can multiply the impact of our successes.




Artificial intelligence, automation and the future of nursing

– An article featuring TAVIERX was written by Wendy Glauser for Canadian Nurse.
Artificial intelligence, automation and the future of nursing  

Technological change is already shaking up the profession. What is your relationship with technology going to be?

Picture this: a patient walks into the emergency department and sits in front of the “triage nurse” — a computer that uses advanced algorithms to ask questions based on the patient’s answers. A robot draws the patient’s blood. Another one computes real-time nurse schedules and bed availability to decide if the patient can be admitted. “Follow me,” the robot says.

The scenario might sound far-fetched, but next-level computer systems have already transformed industries from manufacturing to finance to retail. And pilot projects across the globe suggest nursing won’t be exempt from the robotic revolution.

Last fall, a robot with artificial intelligence (AI) was introduced in a Toronto retirement home to interact with residents and monitor signs of dementia. Researchers at the Massachusetts Institute of Technology (MIT) are testing robotic decision supports that schedule nursing tasks and assign rooms to patients. Japanese companies are developing carebots that can help patients stand up and even lift and swing them from the bed to the bathroom.

Richard Booth, an assistant professor at the Arthur Labatt Family school of nursing in London, Ont., argues that if nurses don’t start understanding this technology and participating in its development and implementation, the profession and the best interests of patients will suffer.

“If we don’t mediate this technology, someone will do it for us,” says Booth, who began his career in mental health nursing. “We have to plan our own obsolescence to some extent because some predictable nursing work and activities that aren’t extremely complex will be automated.”

He says nurses should be making the decisions around which aspects of their roles can be taken over by technology — and which ones can’t. By overseeing the introduction of AI and automated technology, they can ensure that the more holistic aspects of care continue under the new systems. “We need to give technology nurses’ roles in a deliberate manner to ensure it fits the needs of our patients.” These roles might include elements of information management and manual physical tasks such as portering and delivery of supplies.

More nurse involvement in technological development will benefit nurses as well. According to Booth, those who embrace technology will be more likely to see career advancement. Based on what he has seen in industries that have already undergone intense automation (e.g., food services and manufacturing), he predicts that many nurses will eventually become higher-level delegators. Overseeing patient care and coordinating other workers and technologies to ensure care is delivered appropriately will become the new nursing roles.

José Côté is a professor in the faculty of nursing at the Université de Montréal and holder of the research chair in innovative nursing practices. She has overseen the creation, rollout and evaluation of a virtual nursing platform known as TAVIE (Traitement, assistance virtuelle infirmière et enseignement).

TAVIE uses pre-recorded videos of a nurse to coach patients to manage their health condition and make behaviour changes. Patients are prompted to log in to the system on a laptop. As they answer multiple-choice questions, TAVIE uses an algorithm to decide which of the thousand or so videos to play back.

Evaluations have found that the tailored messaging and the virtual nurses’ empathetic facial expressions hit home with patients — in ways that some established health advice websites are not able to. “Patients feel that the virtual nurse is real,” Côté says.

These web-based tailored interventions have been shown to be promising in improving medication adherence in patients living with HIV. TAVIE en santé is currently being evaluated on how well it supports these patients in improving lifestyle behaviours (physical activity, smoking cessation and healthy eating).

Côté’s technology performs a distinct nursing role, that of empowering patients with strategies that will work within their individual contexts. “We don’t say to the person with HIV, simply, ‘Take your medication, it’s good for that and that,’” she explains. “It’s more about how you can overcome situations where it’s difficult to take medications, like you go out with friends and you take alcohol and dance.”

Among other TAVIE applications that have been developed are interventions for transplant recipients, post-cardiac surgery patients, people with diabetes and patients with gynecologic cancer.

Côté’s perspective on technology is more reassuring than Booth’s; she doesn’t believe technology threatens the nursing role. “People think we have the smartphone and so we can do everything…no!” she laughs. Her research shows virtual nurse interventions don’t tend to be successful unless they’re integrated into traditional care. (Case in point, consider the thousands of health-related apps that are used once or twice, or not downloaded at all.)

Patients are most likely to complete the TAVIE virtual sessions when nurses motivate patients to use the technology at routine appointments and when virtual encouragement builds on real-life advice. TAVIE complements, rather than replaces, the nurse’s care. “It can enable the nurse to bond more with the patient, because now it’s not just the relationship in the hospital — it can be bigger than the hospital.” A future of networked home and hospital systems will mean nurses can obtain feedback from patients more frequently and can offer more timely and targeted advice.

Nurses who become involved in integrating technology into conventional care protocols or in introducing new technology will need to keep in mind social cognitive theory as it is applied to technology adoption. Booth summarizes the theory like this: “If it gives you value and it’s easy to use, you’re probably going to use it.” This means neither nurses nor patients are likely to embrace technology if it doesn’t mimic the simple look and feel of everyday gadgets like smartphones and wearable devices. It is also important that its functionality is perceived to be immediate and clear.

Education is another area in which technology is shaking up the profession. Ryan Chan, an emergency nurse and a master’s student, is working with Booth and his research team as they develop an online computer game to teach electronic medication administration to nursing students. The game will present various scenarios. In one scenario, for a man who has had a heart attack, students will have to complete various checks to ensure that each medication they’re giving is appropriate. If they make an error, such as forgetting to check whether a medication is administered at the right time, the game will alert them and provide immediate feedback.

Chan explains that students already practise on an electronic system, but it’s housed in the school and students are exposed to it during assigned course time only. The game will provide the opportunity to learn anywhere and at any time they prefer.

One of its features is a sequential, staged progression system that he hopes will motivate students to participate. They will be able to advance to more comprehensive scenarios only if they’re successful with the simpler ones.

“The current generation of students uses technology in many aspects of their life,” Chan says. “We’re hoping that adding these gaming elements to the educational context will increase their motivation for learning within a technology-enabled environment.”

Booth thinks embedding cutting-edge technology in nursing education — “bringing education from 1.0 to 2.0” — is key. But preparing the next generation is also about making them think about technology on an abstract level. Nurses should be asking themselves outside-the-box questions: “What will this task I’m doing look like 20 years from now?” Forward thinking is essential. “Our notion of nursing for the last 150 years has been that it is about face-to-face care delivery. That notion needs to change today.”


Paris, France – June 17th 2016 – TAVIE received the Finance-Innovation “Fintech” Award for their TAVIE-Plus application. The label recognizes application found “credible, strategic and innovative” by a committee of experts from the health insurance sector.<br /><br />The <strong>TAVIE Plus</strong> application is an innovative approach to engage at-risk individuals in healthier behavior and prevention by using a VirtualNurse (coach). The platform helps individuals identify their health risks and address them with a disease-tailored intervention. The product is built on a partnership between MedClinik SAS (France) and DomPlus.<br /><br /><em>“We are thrilled to receive this award and the acknowledgment by industry leaders of the singular value offer of <strong>TAVIE Plus</strong>, a behavioural coaching and monitoring integration into the overall support value chain provided by DomPlus”</em> states <strong>Claire Kamoun, MedClinik Director of Patient Programs.</strong><br /><br /><strong>MedClinik</strong> is a subsidiary of 360Medlink, a leading healthcare software company based in Canada. MedClinik specializes in clinically validated digital interventions to optimize individual health behavior. DomPlus is a pioneer in customized services to the French insurance market. With their philosophy, “Priorité à la personne”, DomPlus has been supporting insured individuals for over fifteen years and currently caters to over 10 million beneficiaries. The <strong>TAVIE Plus</strong> application marries the VirtualNurse coaching and remote monitoring with DomPlus-renown support for the daily concerns of insured beneficiaries.<br /><br />MedClinik and Domplus will be jointly releasing the first live roll-out by the year’s end and are looking forward to the evaluation in order to ascertain the impact of this evidence based intervention.<br /><br /><strong>About TAVIE</strong><br />TAVIE, the first clinically validated VirtualNurse, was developed to provide customized real-time support to patients living with chronic health problems who must manage the challenges inherent to their health conditions. This virtual nursing intervention was developed by a group of health professionals, including nurses, physicians, a pharmacist, and a nutritionist. It was tested in several clinical studies for qualitative impact and patient experience, as well as quantitative efficacy on sustainable behaviour change and clinical results.<br /><br />Read more:<br /><br /><strong>About DomPlus</strong><br />Founded sixteen years ago in Canada with DomPlus Inc., DomPlus is a company that provides social consulting services and support to beneficiaries on behalf of insurance companies.<br /><br />Read more:<br /><br /><strong>About Finance Assurance</strong><br />The Finance Innovation Cluster supports SMEs and innovative developments of the financial scene, including banks, insurers, asset managers, financial institutions, universities and research centers. The organization’s mission is to encourage the emergence of industrial projects in various businesses, improve innovative markets, develop and coordinate financial research and promote French finance and accelerate the development of financial growth in French companies. <br /><br />Read more:

The TAVIE VirtualNurse to help women living with HIV-AIDS. This project led by José Côté, a researcher at the Research Centre of the Hospital of the University of Montreal (CHUM Research Centre) and holder of the Research Chair on new nursing practices of the University of Montreal, has received national recognition by winning the Equality 2016 Thérèse Casgrain in the health category.<br /><br />The winning project, “From TAVIE-HIV to TAVIE-Woman: better meet the needs of women living with HIV” is a VirtualNurse intervention to support women living with HIV in taking antiretroviral therapy.<br /><br /><em>”We are extremely proud to have won this award, which for us means the importance and relevance of developing innovative initiatives that take into account the singular reality of women living with HIV to support them in taking drugs”</em> said José Côté.<br /><br />According to the Public Health Agency of Canada, women represent 23% of people living with HIV. Knowing that they have to deal with challenges specific to their gender and their health condition, including planning and monitoring of pregnancy, the Research Chair on new nursing practices of the University of Montreal in collaboration with health professionals Ste-Justine University Hospital developed the TAVIE-Woman intervention to meet their specific needs. Women are invited to take self-learning sessions to the computer, to help them manage taking their medications and prevent the risk of HIV transmission to the baby.<br /><br />The project began in June 2014. The results extracted from HIV-TAVIE (men and women living with HIV) revealed eloquent remarks from women, said José Côté: “In general, women consider that strategies offered by the VirtualNurse can track their treatment and help psychologically break the isolation and stigma they face. ” The team now wants to assess and implement the TAVIE-Woman project more widely in Quebec this fall.<br /><br />The CRCHUM team thanks the Millennia2025 Foundation and 360Medlink/MedClinik company for their contribution to the project.<br /><br />Read More:<br /><a href=””></a><br /><a href=”″></a><br /><a href=””></a><br /><p>&nbsp;</p>